Are you seeking a rewarding career opportunity in the banking and financial services sector? NABARD Financial Services (NABFINS) has announced the recruitment of Customer Service Officers (CSOs) for various locations. This comprehensive job description provides all the necessary details about the recruitment process, eligibility criteria, responsibilities, and application procedures to help you prepare and apply confidently.
NABFINS Customer Service Officer (CSO) Recruitment 2026 – Complete Job Overview
Company Profile
NABFINS is a prominent financial institution committed to fostering inclusive growth through rural and urban financial services. As part of its expansion, NABFINS is hiring Customer Service Officers to strengthen its field operations across various regions.
Post Details
| Position | Number of Vacancies | Locations | Posting Details |
|---|---|---|---|
| Customer Service Officer (CSO) | Multiple | Andhra Pradesh, Yeshwanthpur (Karnataka) | Field-based role, community outreach, customer onboarding, and loan collection |
Eligibility Criteria
Educational Qualification
Minimum educational qualification required is a PUC / 10+2 pass. Candidates must have completed their schooling at this level to be eligible.
Experience
Freshers are eligible to apply. Prior experience in banking or financial services is not mandatory but will be considered an advantage.
Age Limit
The maximum age limit for applicants is 33 years as on the date of application submission.
Additional Requirements
| Requirement | Description |
|---|---|
| Driving License | A valid driving license is mandatory. |
| Two-Wheeler Ownership | Ownership of a two-wheeler is required for field mobility. |
Application Process
Interested candidates should submit their applications via email or through the official careers portal. The application steps are as follows:
How to Apply
- Prepare your updated resume including personal details, educational background, experience (if any), and contact information.
- Send the resume to the relevant email address based on the location:
- For Andhra Pradesh: [insert specific email]
- For Yeshwanthpur Branch (Karnataka): [insert specific email]
- Alternatively, applicants can download the application form from the careers page of the official NABFINS website and submit the completed form.
Note: Be sure to attach scanned copies of educational certificates, driving license, and any other relevant documents as required.
Selection Process
The selection criteria encompass multiple stages designed to assess the candidate’s suitability for the role:
Stages of Selection
1. Application Screening
Review of submitted resumes and documents for eligibility.
2. Personal Interview
Candidates will be called for an interview to evaluate their communication skills, knowledge of banking operations, and field aptitude.
3. Verification
Background and document verification will be carried out for shortlisted candidates.
Key Responsibilities of Customer Service Officer (CSO)
The CSO is a crucial field-based role responsible for customer acquisition, portfolio management, and operational activities. Core responsibilities include:
- Identifying new business locations and sourcing potential customers in rural and urban areas.
- Onboarding customers for different financial products.
- Managing customer relationships and addressing their queries effectively.
- Monitoring and ensuring timely collection of installments from borrowers.
- Maintaining accurate records of transactions and customer details.
- Promoting awareness about NABFINS’ financial offerings and benefits.
Salary and Benefits
The salary structure for the Customer Service Officer role will be competitive and commensurate with industry standards. Additional benefits include performance-based incentives, travel allowances, insurance, and other statutory benefits as per NABFINS policies. Specific salary details can be referred to in the official notification.
Important Links & Resources
- Apply Online for Andhra Pradesh
- Apply Online for Yeshwanthpur, Karnataka
- Official Notification (PDF)
- Official Notification (PDF)
- Official NABFINS Website
Additional Information
For continuous updates, candidates are advised to join NABFINS’ official communication channels, including Telegram, WhatsApp, and Arattai channels. Also, candidates can access free online mock tests to prepare for the selection process.
Important Dates
| Event | Date |
|---|---|
| Application Last Date | 19-01-2026 |
| Application Begins | Dates will be announced on official website |
If you meet the eligibility criteria and are willing to take on a field-based role with growth opportunities, we encourage you to apply before the deadline. For further assistance, refer to the official notifications linked above.
Best of luck in your career pursuit with NABFINS!